Customer inbox · HeyLane
Answer the question. Keep the opportunity.
Make it easy for customers to ask before they visit and reconnect afterwards. Your team replies in HeyLane, without moving conversations to WhatsApp.
One conversation. Two clear views.
Your customer asks.
Your team replies.
Customers use the HeyLane app. Your team uses the business inbox. No switching to WhatsApp.
- Answer availability questions
- Follow up on orders
- Keep the conversation together
Business workspace
Simple on both sides.
- 1
Open the business
A customer finds your business in the HeyLane app.
- 2
Send a message
They ask about an item, order or everyday enquiry.
- 3
Reply from your inbox
Your team responds from the business workspace.
Conversations belong alongside the work.
Keep customer details, billing and loyalty within the same business workspace.
Good questions.
Clear answers.
Do customers need the HeyLane app?
This direct messaging feature connects the HeyLane customer app to the business inbox.
Do I reply from WhatsApp?
No. Your team replies inside HeyLane. This is a separate in-app conversation.
Does HeyLane automatically answer customers?
The proposed website describes replies from your team. It does not promise automated or AI replies.
Can I see this in a demo?
Yes. Request a demo and ask to see customer messaging for your type of business.
Keep the conversation in your lane.
Bring customer questions into your business workspace.